Privacy Policy
SiteAutomate provides network management, monitoring, alerting, AI-assisted operations, and remote access tools for businesses and managed service providers. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
We collect account information such as name, email address, organization name, authentication data, support requests, and subscription status. When you use the platform, we collect operational data needed to provide the service, including site names, network inventory, device metadata, alerts, audit logs, remote agent status, and configuration or telemetry data provided by connected controllers or agents.
How We Use Information
We use information to operate SiteAutomate, authenticate users, provide dashboards and alerts, process subscriptions, deliver support, secure accounts, prevent abuse, improve reliability, and maintain audit trails for customer operations.
Connected Sites And Devices
SiteAutomate connects to customer-authorized network controllers and remote access agents. Customers control which sites, controllers, and agents are added. We do not use this operational data for advertising or sell it to third parties.
Service Providers
We may use trusted service providers for hosting, analytics, payments, email delivery, push notifications, and customer support. These providers process information only as needed to deliver their services to us.
Security
We use technical and organizational safeguards including encrypted transport, access controls, secure token storage, audit logging, and least-privilege operational access. No internet service can guarantee absolute security, but we work to protect customer data against unauthorized access, loss, and misuse.
Data Retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain operational records. Customers may request deletion of their account or organization data, subject to required retention obligations.
Your Choices
You may update account information in the app or web portal, manage subscription status through the App Store or the SiteAutomate portal, and request account deletion from the app settings or by contacting support.
Children
SiteAutomate is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.
Contact
Questions about this Privacy Policy can be sent to support@siteautomate.net.